Frequently Asked Questions

Where are your vacation homes located?
What amenities are included with vacation home rentals?
Which items should I bring?
What are your house rental rates?
When do rental periods begin?
What time is departure?
Can you assist with reservations for dinner, tennis, golf, spa services, etc?
Are additional cleaning services provided?
Are pets permitted?
What is your cancellation policy?
Driving directions to Hamptons Vacations:
• From New York City?
• New Jersey (and points south)?
• From New England (via New London ferry)?
• From LaGuardia airport?
• From Kennedy airport?
• From MacArthur (Islip) airport?

Where are your vacation homes located? - Return to top of page
Each vacation home is located in its own private setting within close proximity to East Hampton’s beaches, shopping boutiques, restaurants, tennis courts, and other attractions. Please contact us directly at (631) 324-1858 and we will be glad to provide you more specific information regarding the locations of any of our vacation homes.

What amenities are included with vacation home rentals? - Return to top of page
Our goal is to help you have a fun-filled vacation. We strive to present our vacation homes in turn-key condition so that you can begin enjoying your vacation the moment you arrive. Each of our properties is immaculate, furnished in bright, light summery décor, and fully equipped. Following is a partial list of the items included with each of our vacation rentals:
• All linens and bath towels
• Color cable television (two TVs per house) and a DVD player
• Fully-equipped kitchen including a range top, self-cleaning oven, refrigerator, microwave, dishwasher, silverware, plates/bowls, wine glasses, lobster steamer, coffee maker, blender, toaster oven, salt, pepper, and sugar
• Washer and dryer
• Hair-dryer, ironing board, and iron

Which items should I bring? - Return to top of page
• Beach towels and beach umbrellas
• Laundry detergent and fabric softener
• Accessories for toddlers (i.e. Pack-n-play, crib, play pen, high chair, toys, etc.). Through our relationship with another company, you may also rent these items and we will arrange to have items delivered to your vacation house prior to your arrival.
• Charcoal (for Barbecue grill)

What are your house rental rates? - Return to top of page
The respective rates for vacation periods vary depending upon location, size of the house, and the particular dates which are selected. All house rental rates include regular care of the grounds and landscaping, regular swimming pool service, cable television, and all utilities, with the exception of long distance telephone usage. The only item not included in our rates is the final cleaning which is prescheduled by Hamptons Vacations and performed by a local, professional cleaning service following your departure. For information regarding rates for a specific house and rental period, please contact our reservations office at (631) 324-1858.

When do rental periods begin? - Return to top of page
Guests may arrive anytime from 4:30 p.m. – 8:00 p.m. (for 3 bedroom vacation rentals) or anytime from 5:30 p.m. – 8:00 p.m. (for 4 and 5 bedroom vacation rentals) at the Hamptons Vacations office. If you plan to arrive after 8:00 p.m., please call us so that we can arrange for a late arrival.

What time is departure? - Return to top of page
Departure is no later than 10:30 a.m. We must ask that you adhere to this request as our cleaning staff must have immediate access to the house in order to ensure that it is thoroughly prepared for the next arriving family.

Can you assist with reservations for dinner, tennis, golf, etc? - Return to top of page
Yes, we are happy to help with recommendations for all of the activities listed below. Each vacation home also includes a Resource Guide containing additional information and phone numbers for a range of nearby activities.

Are additional cleaning services provided? - Return to top of page
Periodic cleaning service is not automatically provided, however it can be arranged for an additional charge by calling Hamptons Vacations in advance. Please call at least two weeks prior to your arrival date if you wish to have housekeeping/cleaning services.

Are pets permitted? - Return to top of page
We recognize that many of our guests consider their pets to be integral members of their families and will occasionally make an exception to allow pets depending upon the particular pet and circumstances. Please keep in mind however, that pets are not allowed on East Hampton ocean or bay beaches during the summer season and, as a result, many of our past families have found it advantageous to make alternative arrangements for their pets.

What is your cancellation policy? - Return to top of page
Upon making a reservation, a payment representing 50% of the total rental amount is due as a rental deposit. The rental balance and security deposit are due 30 days prior to arrival date. Although house rental deposits are nonrefundable, if notification of a change in plans is received at least thirty (30) days prior to the arrival date and if we are able to refill the vacancy, then the deposit may be applied as a credit to a future stay for the same duration as the original reservation and at the same location for up to one year following the dates of the original reservation. This policy excludes special events and holiday periods. (Holiday periods or special events include vacations surrounding the dates of Memorial Day, Independence Day, Labor Day and Columbus Day as well as The Hampton Classic Horse Show, The Hamptons Music Festival, The Hamptons International Film Festival, the U.S. Open Golf Tournament, and other similar events.) For these periods, the full amount of the stay is due prior to the arrival date and is nonrefundable.

• Take the Long Island Expressway, Route 495 East, to Exit 70 Manorville Road.
• Make right turn as you exit, and stay on Manorville Road to Route 27 East.
• Follow the signs for Route 27 East. You will go past Southampton, through Watermill, Bridgehampton, and Wainscott before coming into East Hampton.
• Route 27 becomes Main Street. At the traffic light in the center of the village, make left turn onto Newtown Lane.
• Continue to Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.
  

• Take the New Jersey Turnpike North to the Outer Bridge Crossing (Exit 10).
• Follow Route 440 to Route 278.
• Take Route 278 to the Verrazano Narrows Bridge.
• Before exiting bridge, look for Belt Parkway Exit on your left.
• Take Belt Parkway East to Southern State Parkway East.
• Take Southern State Parkway East and follow signs for Route 27 East. You will pass Southampton, Watermill, Bridgehampton, and Wainscott before coming into East Hampton.
• Route 27 becomes Main Street. At the traffic light in the center of the village, make a left turn onto Newtown Lane.
• Continue on Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.

• From Orient Point, take Route 25 West to the Greenport ferry to Shelter Island.
• Take Route 114 South across Shelter Island to the South Ferry to North Haven.
• Continue on Route 114 South to East Hampton Village.
• Make left turn onto Main Street (Route 27 East).
• At the traffic light at the center of the village, make a left turn onto Newtown Lane.
• Continue on Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.

• Take the Grand Central Parkway East or South to the Long Island Expressway (Route 495 East).
• Continue on the Long Island Expressway East to Exit 70 (Manorville Road).
• Make right turn as you exit, and stay on Manorville Road to Route 27 East.
• Follow the signs for Route 27 East. You will pass Southampton, Watermill, Bridgehampton, and Wainscott before coming into East Hampton.
• Route 27 becomes Main Street. At the traffic light in the center of the village, make a left turn onto Newtown Lane.
• Continue on Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.

• Take Belt Parkway East to Southern State Parkway East.
• Take Southern State Parkway East and follow signs for Route 27 East. You will pass Southampton, Watermill, Bridgehampton, and Wainscott before coming into East Hampton.
• Route 27 becomes Main Street. At the traffic light in the center of the village, make a left turn onto Newtown Lane.
• Continue on Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.

• Exiting from Islip airport, make a left turn onto Veteran's Memorial Highway (Route 454 East).
• Continue on this road to Route 27 East. You will pass Southampton, Watermill, Bridgehampton, and Wainscott before coming into East Hampton.
• Route 27 becomes Main Street. At the traffic light in the center of the village, make a left turn onto Newtown Lane.
• Continue on Newtown Lane through the business district, across the railroad tracks, and through the traffic light at Cooper Lane.
• After you pass McGuirk Street, the first driveway (on the right) is 172 Newtown Lane, the location of the Hamptons Vacations office.